Statuses and Error Codes

Learn about the different statuses and error codes associated with a card payment.

Statuses

StatusDescription
AUTHORIZEDThe transaction has been approved but not yet finalized.
SETTLEDThe transaction is complete, with funds moved from the cardholder's to the merchant's account.
REFUNDEDThe transaction amount has been returned to the cardholder.
FAILEDThe transaction was not successful.
CHARGEBACKThe cardholder disputes the transaction, and the amount is being investigated.
CHARGEBACK_LOSTThe dispute was resolved in favor of the cardholder, and the merchant loses the funds.
CHARGEBACK_WONThe dispute was resolved in favor of the merchant, and the funds are retained.
VOIDEDThe transaction was canceled before it was completed.

Card processing error codes

Errors related to credit or debit card transactions only

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All of the codes listed below come from the customers bank. These codes do NOT come from Coinflow.

CodeMessageDescription
1Call IssuerCardholder's credit card company has blocked the transaction. Have the client call the 800 number on the back of the card and find out why.
2Call IssuerCardholder's credit card company has blocked the transaction. Have the client call the 800 number on the back of the card and find out why.
4Pick Up Card“Pick Up Card” is an electronic payment code from the card’s issuer declining the transaction and instructing the merchant to retain the card. The main reasons why a bank might refuse to authorize a transaction are:

- The card was reported lost
- The card was reported stolen
- The transaction was flagged as fraudulentThe first thing the customer should do when encountering a “pick up card” code is call their issuer to resolve the problem. If they cannot clarify the situation, they might need to use an alternate payment method.
5Do Not HonorThere are a few main reasons that a Do Not Honor code is fired, some offering a bit more clarity than others:

- Customer has a hold on their card.
- Customer has multiple denied payments on their card in a row, so it has been locked until the customer contacts the bank.
- You are operating in a different country than the customer’s bank is.
- Transaction was caught in the issuing bank’s anti-fraud system for any reason. This could be an unusually large purchase or a purchase placed with a combination of odd factors (late at night, multiple orders within close proximity, etc.).
- Customer did not have enough funds.Sometimes when a bank doesn’t have a clear reason why a charge is denied, it will opt for “Do Not Honor” as a sort of catch-all denial. This is especially true in older systems that aren’t as up to date as they should be. It’s basically a default bucket that issuing banks punt to when they can’t be more specific.
6ErrorThe card-issuing bank detected an error but can’t specify what it is. You can try the card again or call the bank directly for further instructions.
7Pick Up Card (Fraud)There is a problem with the card, and it should not be re-tried. It has been marked for fraud. Call the 800 number on the back of the card to determine the issue.
10Partial ApprovalA partial authorization occurs when a payment card authorization is attempted for a transaction and there are not enough funds available in the account to cover the full amount. The issuer returns an authorization for the amount available in the account, leaving you to obtain an additional form of payment from the customer for the balance.
12Invalid TransactionIssuing bank will not accept the transaction. The decline reason code 12 comes straight from the issuing bank or the bank associated with the customer’s credit card. This means for some reason, the issuer is declining the payment transaction attempt invalid, resulting in an error code. There are many reasons you may get an invalid transaction message. Some possible causes for the error:

- Incorrect card number. The most common reason for a decline reason code 12 is simply due to keying in the credit card number wrong.

- Card itself is invalid. The card may have been flagged or canceled for suspicious activity.

- Expiration date issues. It is possible that the cashier accidentally mistyped the expiration date when keying in the card information. Another common cause is that the card has expired.
Strange activity. Depending on the POS System, if the merchant tries a unique request like refunding a refund, the system may not know how to handle it and show error code 12.

- Multiple transactions in a row. If you try to run a card various times in quick succession, safety measures will kick in. These are in place to prevent fraud or multiple charges and will decline the transaction after a few attempts.

- Address verification service error. If the customer accidentally keyed in the wrong zip code, the system will see that it’s different from their address. If the information doesn’t match, the terminal will return error code 12.
13Card Amount InvalidA customer or employee enters an invalid purchase amount. This happens when a negative or illegible symbol is entered by accident or because of another typo.
14Card Number InvalidCustomer entered an invalid card number.
15No Such IssuerCard number was entered incorrectly. More specifically: the first number is incorrect. Each major credit card provider has its own number that every card they issue must start with. Here is a list of each credit card carrier and their first numbers:

3 – American Express
4 – Visa
5 – Mastercard
6 – Discover
19Re-EnterRe-enter the data. You might call error code 19 a mystery code, as the credit card terminal is telling you it does not understand or know why the transaction has failed.

An error code may pop up because the:

- Credit card is not active
- Customer reached their spending limit
- Cardholder is behind on payments
- Purchaser is not the owner of the card
- Retailer entered the data for the card incorrectly
- Wrong credit card type for reader
25POS Condition Code Invalid ValueCardholder's card information may be invalid.
28No ReplyCardholder's bank is not replying to the credit card transaction. Try waiting and then re-run the transaction.
41Pick Up Card (Lost)Lost card. Fraud has been reported on the account, and it should not be re-tried.
43Pick Up Card (Stolen)Stolen card. Fraud has been reported on the account, and it should not be re-tried.
46Account is closed or needs to be re-validatedCustomer's issuing bank is declining transactions due to account closure or a validation issue. Do not attempt to re-process. Cardholder must contact the card-issuing bank to correct the validation issue.
51Insufficient FundsThis is not a general error: Cardholder does not have the funds to complete the transaction.

Credit cards have a credit limit that purchases cannot exceed. For example, a customer has a credit card with a limit of $1,000 and they’ve used $975 of that. If the customer uses their card to pay for a $50 transaction at your business, you’ll receive the decline code 51 response. The same is true for debit cards and the balance in a customer’s bank account. If the purchase amount exceeds a checking account balance you will be presented with a decline code 51 message.
54Card ExpiredCredit card being processed is expired and no longer valid to use.
57Service Not AllowedBank that has issued this card does not allow this type of purchase.

Attempt a transaction with a card incompatible with our networks. Often, the card issuer will not allow the transaction, as the customer cannot use that specific card for the payment transaction.
59Suspected FraudTransaction declined by the issuer because it appears fraudulent.
61Customer Exceeds Withdrawal LimitCardholder does not have enough credit to pay the specified amount. Ask the cardholder for another card to use for the payment.
62Restricted SIC CodeInvalid service code, appears for one of two reasons:

- You’re trying to process an American Express or Discover card and the merchant account you have cannot accept these types of payment
- A customer attempted to make an online payment using a credit card that does not allow online payments
63RestrictedSecurity code on the back of the credit card was not correct.
65Customer Exceeds Activity LimitCustomer exceeded their credit limit. Or, they have reached the maximum number of permitted transactions for a given period.

Payment processor may confuse a declined 65 code with code 51, which means the card has insufficient funds. In either case – whether the code is 65 or 51 – the cardholder’s card has reached or exceeded the amount they can use for credit.
78No AccountIssuing bank is declining the transactions, and there may be a problem at the issuing bank's end. Clients should contact corresponding institutions.
91Issuer unavailable or switch inoperativeCardholder's bank is not replying to the credit card transaction. Try waiting and then re-run the transaction.
93Legal ViolationThe card-issuing bank has frozen the customer’s account (for any number of reasons). Call the bank directly for next steps.
96System MalfunctionCard-issuing bank is having a system malfunction and is declining the transaction attempt.
97CVV MismatchCVV entered does not match the back of the card.
998Rejected by IssuerIf you are using 3DS, the issuer outright rejected the card, determined the risk of fraud was high, or was unable to validate the card
999Rejected by Fraud MonitorIf you have chargeback protection services enabled, error code 999 means the payment was rejected due to high fraud or chargeback risk associated with the customer