> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.coinflow.cash/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.coinflow.cash/_mcp/server.

# 🔐 Login & Account Access

## Reset Login Credentials

If you were added to a merchant account but can’t log in, follow these steps:

1. Go to the [Coinflow login page](https://merchant.coinflow.cash/login).
2. Enter your email.
3. Click **"Reset password & 2FA code"**.
4. Check your email for a message from `notifications@coinflowlabs.app`.
5. Follow the instructions to set up your password and 2FA.

---

## First-Time Login for New Merchants

### Setting Up 2FA

1. Complete the merchant onboarding process.
2. Check your email for **"Coinflow Authentication Setup"** from [notifications@coinflowlabs.app](mailto:notifications@coinflowlabs.app).
3. Click **"Setup Coinflow Account"**.
4. Open [Google Authenticator](https://apps.apple.com/us/app/google-authenticator/id388497605) and scan the QR code.
5. Create and confirm your password.
6. Enter the 2FA code and click **"Authenticate"**.
7. Use your email, password, and 2FA code for future logins.

---

## Adding Team Members

If you’re the account owner, you can invite teammates to access your merchant account:

1. Go to **Settings > Users & Roles > Add User**.
2. Enter their email and choose their role.
3. They will get an email titled **"Coinflow Authentication Setup"**.
4. They need to click **"Setup Coinflow Account"**.
5. Using [Google Authenticator](https://apps.apple.com/us/app/google-authenticator/id388497605) or 1Password, they must scan the QR code.
6. They will create a password and enter the 2FA code.
7. Click **"Authenticate"** to complete the setup.
8. From now on, they must log in using their email, password, and 2FA code.

---

## Troubleshooting Login Issues

### 🚨 Seeing "User is pending authentication"?

This means your account setup isn’t complete. Follow the steps above to [set up 2FA and a password](/guides/merchant-dashboard/login-account-access#how-teammates-can-access-an-existing-merchant-account).

### 🖥️ Seeing a blank screen?

Try clearing your local storage:

![How to clear local storage](https://files.readme.io/5a600c72c4104358291a0209922952b56bf99a6baba8902d5bae8f169798ac49-Screenshot_2024-10-01_at_9.58.56_AM.png)

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> 🚧 The rate limit for failed merchant logins is 3 per minute!